Refund and Returns Policy
Return and Refund Policy
At Health Ayurveda, we carefully inspect and pack every order before dispatch to ensure that your product reaches you in proper condition. As our products may include Ayurvedic, health, wellness, consumable, personal-care and hygiene-sensitive items, we follow a strict No Return & No Exchange Policy.
Once an order has been successfully placed and dispatched, it cannot ordinarily be returned or exchanged merely because the customer has changed their mind, ordered the wrong product, selected the wrong quantity or variant, no longer requires the product, does not prefer the taste, smell, colour or texture, or did not receive the personal result expected.
Health Ayurveda does not provide a general money-back guarantee, trial period or satisfaction-based return facility unless a particular product, offer or promotion expressly states otherwise.
For reasons of hygiene, safety, quality control and product integrity, products that have been opened, unsealed, used, consumed, partially consumed, applied, tampered with, altered, damaged after delivery, removed fromtheir original packaging or improperly stored are not eligible for voluntary return or exchange.
2: Qualifying Issues
A return, replacement or refund will only be considered where there is a genuine qualifying issue, such as a materially incorrect product being delivered, material damage to the product during transit, or a verified
manufacturing defect or other non-conformity for which a remedy is required under applicable law.
3: Reporting a Claim
Any such issue must be reported to Health Ayurveda within 48 hours of delivery through our official customer support or grievance channel. The customer may be required to provide the order number, invoice, photographs or video of the parcel and product, shipping label, batch or lot number, expiry information and any other reasonable information required for verification.
Submitting a complaint does not automatically make an order eligible for a refund or replacement. Every claim is subject to verification by Health Ayurveda. Where a claim is verified, Health Ayurveda will provide the appropriate remedy, which may include replacement or refund, depending upon the circumstances and applicable law.
Customers are requested to inspect the package and product promptly after delivery and verify the product received against the order placed. Customers must not independently courier or send any product back to Health Ayurveda without receiving prior written instructions from us.
4: Non-Qualifying Returns
Orders that are refused, rejected or returned to Health Ayurveda because of an incorrect or incomplete address, failure to accept delivery, repeated delivery attempts, customer unavailability or any other reason attributable to the customer will not automatically qualify for a refund. Any amount refundable in such circumstances may be adjusted against applicable costs, to the extent permitted by law.
5: Cancellations
Orders generally cannot be cancelled once they have entered processing, packing or dispatch. A cancellation request received before processing may be considered, depending upon the status of the order and applicable law.
6: Refund Processing
Where a refund is approved, Health Ayurveda will normally process the amount through the original payment method or another legally permissible method. The time taken for the amount to reflect in the customer’s account may depend upon the relevant bank, payment gateway, card issuer or financial institution.
7: Customer Responsibility
Health Ayurveda shall not be responsible for issues arising from a customer’s failure to use, store or handle a product in accordance with the product label, instructions, warnings or recommended storage conditions. A product shall not be treated as defective merely because an individual customer does not experience a particular personal, cosmetic, wellness or other expected result.
8: Fraudulent or Abusive Claims
We reserve the right to reject fraudulent, false, manipulated, incomplete or abusive claims and to take
appropriate action where permitted by law.
9: Statutory Rights
Nothing in this Policy is intended to remove, limit or waive any consumer right, remedy, liability or protection that cannot legally be excluded under applicable Indian law. Where applicable law requires a return, replacement, refund or other remedy, Health Ayurveda will comply with such legal requirement.
By placing an order with Health Ayurveda, the customer confirms that they have reviewed the relevant product information and agree to this Return, Exchange & Refund Policy.
10: Customer Support & Grievance Contact
Company: Health Ayurveda Private Limited
Email: support@healthayurveda.com
Customer Support Hours: 91-7065460150